Previous Webinars in this Series
Webinar 1: Interoperability
In this webinar, attendees will be provided with an overview of the strategic approach to transforming contact and addressing the business problems this area of policing is facing.
The session will explore how common public contact platforms are being implemented to provide a more universal and seamless experience for the public, and the challenges in linking systems and managing data across forces to support productivity improvements.
The challenges faced by policing are not unique and the demands on policing are, in some cases, symptomatic of similar challenges in partner organisations. Contact Management lends itself to innovation and new technology and therefore sustainable solutions require a collaborative approach with those organisations and commercial suppliers.
https://policing.tv/videos/webinar-series-1-highlights/
Webinar 2: Policing the Infinite Digital Neighbourhood
An exploration of the opportunities and challenges of managing contact through social media, and how policing is responding to the risks posed through innovative engagement on a local, regional and national scale. Hear from Digital Public Contact’s Social Media Lead, Patrick Robins, Alex Finn from the Digital Youth Engagement Programme and Natalie Reed who is the Communications Lead, Tackling Organised Exploitation (TOEX) Programme and CSE Taskforce.
Webinar 3: Enhancing public experience through MyPolice Portal
We are living in an age where you can track the progress of your pizza delivery on your phone, asking the question, how can policing take steps to provide a similarly more engaged service to victims and witnesses? Against a backdrop of increased calls for service, challenging compliance with the victim code of practice, forces are implementing the MyPolice Portal (MPP) solution, backed by a national programme to provide elements of consistency and removing any potential for long term postcode lottery service provision.
Hear from NPCC’s Digital Public Contact Programme about how the approach it’s taking to provide national consistency and the experiences so far of forces looking to implement MPP.