Previous Webinars in this Series
Webinar 1: Interoperability
In this webinar, attendees will be provided with an overview of the strategic approach to transforming contact and addressing the business problems this area of policing is facing.
The session will explore how common public contact platforms are being implemented to provide a more universal and seamless experience for the public, and the challenges in linking systems and managing data across forces to support productivity improvements.
The challenges faced by policing are not unique and the demands on policing are, in some cases, symptomatic of similar challenges in partner organisations. Contact Management lends itself to innovation and new technology and therefore sustainable solutions require a collaborative approach with those organisations and commercial suppliers.
https://policing.tv/videos/webinar-series-1-highlights/
Webinar 2: Policing the Infinite Digital Neighbourhood
An exploration of the opportunities and challenges of managing contact through social media, and how policing is responding to the risks posed through innovative engagement on a local, regional and national scale. Hear from Digital Public Contact’s Social Media Lead, Patrick Robins, Alex Finn from the Digital Youth Engagement Programme and Natalie Reed who is the Communications Lead, Tackling Organised Exploitation (TOEX) Programme and CSE Taskforce.
Webinar 3: Enhancing public experience through MyPolice Portal
We are living in an age where you can track the progress of your pizza delivery on your phone, asking the question, how can policing take steps to provide a similarly more engaged service to victims and witnesses? Against a backdrop of increased calls for service, challenging compliance with the victim code of practice, forces are implementing the MyPolice Portal (MPP) solution, backed by a national programme to provide elements of consistency and removing any potential for long term postcode lottery service provision.
Hear from NPCC’s Digital Public Contact Programme about how the approach it’s taking to provide national consistency and the experiences so far of forces looking to implement MPP.
Webinar 4: The Role of AI in Contact Management
No, this isn’t the rise of the machines in police control rooms—but it is a significant step forward in how AI can transform contact management across policing. How AI can help help officers and staff by providing contact handlers with real-time access to critical information, enhancing their ability to assess threat, risk, and harm. It also unlocks valuable historical insights from data-rich contact systems and supports the triage of 101 calls, improving efficiency and response times.
Join us as we hear from the NPCC’s Digital Public Contact Programme on how it is working with forces to bring these innovations to life. You’ll also gain insights from force leaders who are already seeing the early benefits of AI-driven proof-of-concepts in action.