David Jackson - NPCC’s Digital Public Contact Programme

Shub Naha - Business Development Director, Content Guru

Shub is the Business Development Director for Critical National Infrastructure Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions. With twenty-five years’ experience working alongside Police and other CNI groups using mission-critical technology, Shub’s expertise in Technology, Strategy, and Business Development has supported organisations looking to deliver exceptional citizen experience and engagement across every channel, using cloud technologies.

Scot Dunn - Chief Digital and Innovation Officer, Humberside Police

Scot has over 25 years' experience within the criminal justice environment with the last 12 of these within Policing. Scot is a passionate and visionary technologist with a passion for pushing the boundaries of traditional practices.

Chief Superintendent Tony Josephs - Programme Director, NPCC’s Digital Public Contact Programme

Chief Superintendent Tony Josephs is the Programme Director of the NPCC’s Digital Public Contact Programme. Prior to joining the programme Tony was a senior leader within the Metropolitan Police’s Contact Centre.

Anthony Jackson - Head of Digital Futures, Merseyside Police

Been with Merseyside Police for 31 years , and for 17 years was the Head of Contact & Dispatch. Moved to new role in May 2022, with the aim of driving digital innovation across the Force, and a specific piece of work was to look for a sustainable solution for Contact Management.

Martin Taylor - Deputy CEO, Content Guru

Martin Taylor is Deputy CEO of the cloud communications technology provider Content Guru. Since co-founding the business, whose storm® cloud platform delivers 999 and 101 contact management for British police forces and supports thousands of the world’s largest governmental and private sector organisations, Martin has remained at the forefront of innovation in communications, customer experience and AI technology. He heads Content Guru’s public sector practice, which operates the technology underpinning services such as NHS111, UK-wide Ambulance 999 and the DVLA.

Martin is a member of the CBI Tech & Innovation Council, the Forbes Tech Council and the Business School at King’s College London, where he lectures on strategy.

Natalie Reed – Communications Lead, Tackling Organised Exploitation (TOEX) Programme and CSE Taskforce

Natalie heads the communications for the TOEX Programme and also leads several communications work streams for the CSE Taskforce. With over 10 years of experience in strategic and tactical policing communications, she has worked with various law enforcement organisations. Her expertise includes stakeholder engagement, change and internal communications, and media relations.

Alex Finn - Digital Youth Engagement Lead, NPCC Digital Public Contact

Alex leads the National Police Chiefs' Council's Digital Youth Engagement Programme - A social media-based engagement initiative which provides children and young people with trustworthy information, education, and advice to empower them to make informed choices and stay safe. He is an experienced communications project leader with an extensive background in content production of a range of TV series and one-off observational documentaries and youth educational content for the BBC, Channel 4 and other media channels.

Patrick Robins - Social Media Lead, NPCC Digital Public Contact Programme 

Patrick is the Social Media lead at the NPCC's Digital Public Contact programme. Within 15 years experience in the police contact centre environment, Patrick now supports police forces to professionalise their social media approach, to help provide the public with new ways to engage digitally with their local police service.

DCC Simon Megicks – Senior Responsible Officer for the NPCC’s Digital Public Contact Programme

Simon Megicks is the Senior Responsible Officer for the NPCC’s Digital Public Contact programme, which is enhancing the public’s access to policing through a variety of digital channels such as Single Online Home, MyPolice Portal, Social Media and the Digital Youth Engagement programme.  Simon’s day job is Deputy Chief Constable of Norfolk Constabulary where he has been since the rank of Assistant Chief Constable, having also served in Hertfordshire Police and Cambridgeshire. Simon has a degree in Physics, a Masters in Police Leadership and is a graduate of the University of Cambridge’s Masters programme in Applied Criminology and Police Management.

ACC Catherine Akehurst – NPCC Lead for Contact Management

Catherine became national lead for Contact Management in the summer of 2023 and as part of this role also chairs the National 999/111 Liaison committee which brings together all of the emergency services. She is an ACC at Hertfordshire Constabulary where she is the lead for Strategy and Prevention having transferred back to the force from Hampshire and Isle of Wight Constabulary. Catherine previously served in Hertfordshire in all ranks from PC to temporary Assistant Chief Constable. Her force portfolio covers the Force Communications Room (FCR), Operations, Prevention, and Strategy, Performance and Transformation. She is also the lead for the Police Race Action Plan, the Eastern Region chief officer lead for Prevention and the deputy chair of Hertfordshire’s Local Resilience Forum.

Simon Hall – Chair of the techUK Justice and Emergency Service Interoperability Forum

Simon is the Chair of the techUK Justice and Emergency Service Interoperability Forum (JESIF), a role he took on to expand the work of the techUK Interoperability in Police Working Group. ​ He is the founder and CEO of Coeus Software, which developed PoliceBox®, a no-code, SaaS-based digital enablement platform for frontline policing. ​ With over 40 years of experience in technology, Simon has navigated the challenges of building solutions and managing technological obsolescence. ​ He is a strong advocate for interoperability and seamless system integration, contributing several thought leadership pieces on the subject. ​ Simon also serves on the techUK Justice and Emergency Services JES Management Committee and the Procurement sub-group. ​