Learning Outcomes

• Understand the principles of effective interviewing.
• Use questioning techniques that encourage accurate and complete information.
• Apply cognitive interviewing skills to improve recall and clarity.
• Take clear, accurate and comprehensive statements.
• Record information objectively and in a structured way.
• Recognise and reduce bias and assumptions in conversations.

Key Benefits

• Improve communication and interviewing confidence
• Gather higher quality, more reliable information. 
• Produce clear, accurate and defensible records.
• Enhance decision making and reduce risk
• Build professionalism and credibility